Here’s A Woman Who Was Forced To Leave The Plane She Was On Because Of Her Dress

Published on 06/18/2020
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Harriet Osborne had frequently been flying all over for quite some time. However, this was the first instance Harriet had been mistreated. All Harriet wanted to do was to go back to her house because she already missed her kids so much. Instead, Harriet was not ready for what was going to happen to her. What she had gotten and received was an unwelcome surprise.

The Unpleasant Surprise

Harriet Osborne had already reached the gate, which would eventually lead her back to her house. And yet, for some reason, she had been denied her flight. The crew even went so far as to forcibly and involuntarily take her away from the plane. The main reason for all this ruckus was the outfit Harriet had chosen to wear on the day that she was going back home.

The Unpleasant Surprise

The Unpleasant Surprise

Taking A Holiday

The 31-year-old woman was named Harriet Osborne, and she had just finished her well-deserved vacation in the south of Spain. She gladly took in some fresh air, embraced the warmth of the sun, and relaxed with her close friends. She had finally taken a break from her busy and hectic life schedule and was savoring the moment to get some peace of mind.

Taking A Holiday

Taking A Holiday

Break From Reality

Harriet Osborne was a makeup artist in England. Because of the nature of her work, she decided that she should take a break from all the stress that Harriet had accumulated as she tried to balance her time between work and raising her kids. She was in dire need of a vacation that would help her detoxify her mind. It was the perfect chance to get some sun finally.

Break From Reality

Break From Reality

Vacation Attire

Harriet mentioned that she never dared to wear clothes that would reveal much of her body when she was in England, especially when she was together with her kids. This time, however, she wanted to dress more freely. The 31-year-old wanted to make the most out of her vacation, and she wanted to turn over a new leaf. She tried to be spontaneous, and since she was on holiday, she thought there would be no harm in being more liberal with her outfit.

Vacation Attire

Vacation Attire

Letting Loose

For the entire time at the beach, Harriet decided to wear nothing but a bikini. She was not the least worried about being judged by the other people around her. Harriet felt free and wanted to savor her freedom badly. She tried to make the most out of it, and she was completely unaware that her vacation would end with her crying.

Screenshot 2

Letting Loose

Homesick

Harriet had been away from England for quite a while, so she decided to bring a lot of gifts and souvenirs for her family when she was preparing to go back home. Harriet was excited to see the smile on her loved ones once she handed them her gifts, which was why she wanted to get back home as soon as she could.

Homesick

Homesick

A Breather

Harriet Osborne undoubtedly had some fun as she had enjoyed her vacation far away from those that added and caused stress in her life. She visited a lot of amazing beaches and made sure that she would get a fantastic tan before the end of her trip. It was the kind of holiday which she badly needed for her mental and emotional well-being.

A Breather

A Breather

Sea And Sun

One of the places Harriet decided to visit during her well-deserved vacation was Malaga, and it was located in the Costa del Sol. When translated, It would mean ‘coast of the sun.’ The lively and sparkling beach in Southern Spain was always filled with tourists from Britain, and it was not that surprising why the tropical paradise was given its name.

Sea And Sun

Sea And Sun

Something Missing

It had been a while since Harriet Osborne was able to relax and spend some quality time with her best of friends without the need to worry about her work or her kids. And yet, even though she was having the time of her life right now, Harriet could not shake off the feeling that something was missing during her vacation.

Something Missing

Something Missing

Far From Home

The place Harriet Osborne chose for her getaway was the perfect spot because it was the opposite of the United Kingdom. The seasons were also opposites, which meant that she was able to get away from the cold winter and to be kissed by the warmth of the sun. In this place, Harriet was able to watch the blue skies instead of the grey ones. It was not difficult to lay down on the sand, and it was not something she could do in England.

Far From Home

Far From Home

Their Last Day

Harriet was aware that her trip would soon come to an end and that she would have to fly back to England fast. As Harriet packed her bags, she could not help but think about her kids as her vacation drew to its closure. Because of this, Harriet, together with her best of friends, decided to go for one last shopping spree.

Their Last Day

Their Last Day

Pampering Herself

Harriet Osborne went shopping together with her best friends. They had decided to take a cab that would head straight to Av. De Andalucia. It was one of the high-end fashion shops in the area. Harriet was astonished at the fashion selections. Harriet had no idea that it was going to be the beginning of the worst day of her life.

Pamering Herself

Pampering Herself

Her First Mistake

Harriet Osborne, along with her friends, went for a quick stop at El Corte Ingles. It was where she made her first mistake. There was a splendid top that caught her eye. It was displayed at the shop’s window. It was just a mere blouse, which was why her eyes bulged in surprise when she saw how expensive it was.

Her First Mistake

Her First Mistake

Encouragement

Harriet was disappointed when she saw the price tag on the item and placed it back to where it was. However, one of her girlfriends stopped her and advised that she should try wearing the top. Harriet could not resist the temptation, and since her friend was continuously encouraging her to try it on, she decided to give it a try.

Encouragement

Encouragement

No Harm

The friends of Harriet decided to give her a push and gave her a gentle reminder that they were on holiday. It was apparent that she should try everything she wanted and that there was no harm in just trying one blouse. There was nothing wrong with just checking it out. Harriet was convinced by her friends, which was why she picked up the clothing and headed to the changing room.

No Harm

No Harm

Match Made In Heaven

The 31-year-old Harriet loved the blouse the moment she saw how dazzling she appeared when she wore it. It seemed like the top was made for her because it fitted her perfectly. There was no way Harriet was going to let the blouse go. She charged the item to her card without any idea that it would be the source of her misery.

Match Made In Heaven

Match Made In Heaven

She Regrets It

Now that she had purchased the blouse, Harriet Osborne tried to forget about the expensive item she impulsively bought. Harriet, along with her friends, decided to have one last lunch in Spain before heading straight to the airport. Before they checked out of the room, Harriet took a quick look inside the hotel room.

She Regrets It

She Regrets It

Too Late

It was at this moment that Harriet Osborne saw the designer bag staring at her from the corner’s chair. It was in the last place where she left it. Harriet felt a little dizzy and nauseous, and she began to question why she had even thought of buying the expensive item in the first place.

Too Late

Too Late

Crossed The Line

However, at this point, Harriet Osborne still had no idea that her decisions would soon have consequences and severely affect her from now on. It would result to be one of the worst days of her life. Harriet had not yet known what line she had crossed the moment she paid for the cute top she saw on the shop’s window.

Crossed The Line

Crossed The Line

Impulse Decisions

Harriet would soon pay the price for her actions. Her impulse buying the cute top would be the reason she would not be able to fly that night. Since then, it would not be surprising that Harriet Osborne would give more thought before she did anything. However, most of us were still wondering what exactly happened to Harriet because of her impulse decision.

Impulse Decisions

Impulse Decisions

A Feminist

Harriet Osborne was a proud feminist and firmly believed that women should freely wear anything that they chose to wear. Whatever clothes a woman put on herself should not be considered an invitation for unsolicited attention and catcalls from other people. It felt unfair that the men could wear anything they wanted, and yet, the outfit which women wore was deemed to raise controversy.

A Feminist

A Feminist

Unexpected Reaction

Harriet Osborne was not the kind of lady who would play with fire whenever she was alone in a club or party. Harriet never once thought that something like this would happen to her in her entire life. Harriet was a plain woman who simply wanted to enjoy shopping with her best friends, yet she would soon receive the shock of a lifetime.

Unexpected Reaction

Unexpected Reaction

Another Impulse

Harriet Osborne chose to purchase it in the end. It had already been settled, and there was no going back from the decision she decided. And since she was already feeling spontaneous because of her impulse purchase, Harriet brought the item out of its bag. She chose to wear it again and was amazed by how perfectly it showcased her fantastic tan.

Another Impulse

Another Impulse

No Judgement Zone

Harriet Osborne was on holiday, and because of this, there was no reason to feel uncomfortable and embarrassed in a foreign country. Aside from her friends, the other people around her did not know her personally. It was this kind of thinking that placed her in trouble because what happened was the exact opposite of what she had been thinking of.

No Judgement Zone

No Judgement Zone

Ready To Go

Harriet was feeling confident and self-assured as she wore the appealing top. Harriet even made sure that it hid the parts that needed to remain out of sight. The lady was brave to make the best out of her decision to wear a cute outfit. Harriet Osborne went straight to the airport on time, and eventually, she had her luggage checked.

Ready To Go

Ready To Go

Last Stop

The duty-free store was the next stop of Harriet Osborne because she wanted to bring more gifts, keepsakes, souvenirs, and tokens for her family and friends. Harriet stopped looking around the moment she heard about the flight announcement from the speakers. We would now unveil what was in store for Harriet the moment she tried to board her plane to go back home.

Last Stop

Last Stop

Where It Started

Harriet Osborne could not hide the disappointment from her face when she arrived at the airport lounge. The woman could not help but notice that the other families were together with their kids boarding the plane. The only thing that cheered her up was the fact that she would soon be able to embrace and be with her kids.

Where It Started

Where It Started

Smooth Sailing

There was a flight attendant who checked her passport. Once she had inspected and made sure it was her, the flight attendant wished Harriet a pleasant flight and waved her down the tunnel. Harriet walked on her way until she had finally reached the airplane door. However, there was something unexpected that happened to her. It was something she would have never even thought of.

Smooth Sailing

Smooth Sailing

Denied Entry

Those who entered the airplane door were greeted by the air hostess who smiled and waited for them. The air hostess warmly greeted each passenger as they boarded inside the plane. However, her face turned sour the moment she saw Harriet Osborne. As we could unquestionably imagine, the air hostess was not pleased and was rendered speechless with what she saw.

Denied Entry

Denied Entry

Ignored It

Even though Harriet Osborne was offended with how the air hostess treated her, she decided to dismiss it. It seemed like the hostess did not do anything to offend the other women passengers. It was possible that the air hostess had made an honest mistake and thought that Harriet was someone else. Harriet decided to ignore it and went inside the plane. However, the same woman who had offended her prevented her from getting in.

Ignored It

Ignored It

What Was Wrong?

The stewardess walked towards the rest of the other flight attendants. They started a quick huddle and spoke with each other in whispers and hushed tones. There was something wrong, although the main character of this article did not know what could be going on. Harriet began to feel nervous, and she could feel the fear blossom in her chest as time passed by.

What Was Wrong?

What Was Wrong?

The Hesitation

The air hostess who initially prevented Harriet Osborne had slowly approached her to explain what the problem was. It was no exaggeration that myriads of thoughts went through Harriet’s mind, and she started to wonder what the short meeting the crew had was about. And once she finally found out the reason, she could not help but feel suspicious of the whole arrangement.

The Hesitation

The Hesitation

Mistaken Identity

Harriet Osborne was fully aware that she did not do anything wrong and was convinced that the flight attendants had mistaken her for someone else. The woman hesitated for a while and decided to wait for the air hostess to approach her and speak to her again. In the meantime, the 31-year-old woman could feel that her heart was racing.

Mistaken Identity

Mistaken Identity

Access Denied

Eventually, the air hostess explained to Harriet, “You’re not coming on my plane like that — you need to put a top on.” The air hostess even went so far as to try to cover her up with her own hands. Harriet Osborne knew that the cute top she was wearing was a little revealing. However, she took some measures to ensure that it was taped for the sake of being modest. It was for this reason that Harriet could not understand why this was happening to her.

Access Denied

Access Denied

The Issue

Harriet Osborne was informed that her outfit had received many complaints from the other passengers of the plane. There were a lot that made a complaint that the top Harriet was wearing was too inappropriate. Harriet found this reasoning suspicious because she had not yet even boarded the plane for her flight. Because of this, Harriet was irritated by how the air hostess was talking to her and treating her.

The Issue

The Issue

Won’t Budge

Harriet Osborne started to make an argument with the air hostess. The woman was determined not to budge, and why should she? Harriet had already been humiliated, and she did not want to give in for what she knew was wrong. However, Harriet realized that the air hostess would not change her mind. Eventually, she had no choice but to follow their instruction.

Won't Budge

Won’t Budge

But How?

Even though Harriet decided to follow the instruction to her, it did not mean that she agreed to what they complained about. Harriet was so sure that it was not the other passengers but the cabin staff who had an issue with what she wore. It was because Harriet had not even boarded the plane yet, so it was impossible that she had already offended someone else.

But How

But How?

Embarrassed

Harriet Osborne was gradually getting annoyed, and she was already humiliated. In her mind, she thought that these people did not have the right to tell her what type of clothes she was supposed to wear. However, Harriet was looking forward to being able to get home and see her children finally. It was why even though she did not agree, Harriet decided to suck it up and got a sweater inside her bag.

Embarrassed

Embarrassed

Ashamed

It was clear that Harriet felt embarrassed and ashamed for being singled out in public. However, even though Harriet was humiliated, she decided to walk over to her assigned seat, and yet, she could feel all the intense gazes and eyes that watched her every move.

Ashamed

Ashamed

Moving Foward

Harriet tried to calm herself down by continuously saying that the important thing was that she was finally able to board the plane. Eventually, she could just forget about this incident and convince herself that this never happened to her. What mattered most to her was that in just a few more hours, Harriet would finally be able to return to her family.

Moving Foward

Moving Foward

Seething In Anger

And yet, no matter what she did, Harriet Osborne could not calm herself down. And even though the woman remained seated, she could not stop herself from seething in anger. Harriet tried to come up with happy thoughts, but it was unsuccessful. She had already flown so many times before, and this was the only time that she had been treated with disrespect.

Seething In Anger

Seething In Anger

Ticking Bomb

Harriet Osborne was furious and was like a ticking bomb. No matter how much she tried to stay calm and quiet, it was proving to be difficult with each passing second. The woman was not able to suppress her anger the moment the air hostess passed her by. Many complaints were ringing in her head, and she could not stop herself from saying them out loud to the flight attendant.

Ticking Bomb

Ticking Bomb

Telling Her Off

Harriet Osborne finally burst out and raised her voice. The woman made herself clear that she felt that she was degraded and was still mortified with what happened—the 31-year-old lady paid for her ticket just like everyone else who boarded the plane. So there was no reason for her to be humiliated just because of what she was wearing. And besides, it seemed that the other staff members did not mind what she was wearing.

Telling Her Off

Telling Her Off

Kicked Out

For the second time, all the airport staff members had a quick huddle and spoke in whispers and hushed tones. Harriet started to get more nervous and worried. The woman could not help but think that she had gotten herself into trouble again. Harriet had already followed their instructions to cover herself up. And yet, the staff told her something which had blown her mind away.

Kicked Out

Kicked Out

Victim

Harriet Osborne was taken aback and could not understand why this was happening to her. From the start, if there were some issues with the way she dressed, why had the members of the staff at the airport let her get inside in the first place? Harriet was now feeling exhausted about being blamed for her outfit and was now beginning to get worried.

Victim

Victim

The Last Straw

The crew members told Harriet Osborne that she would surely be kicked out of the plane. It was the last straw, and it only made Harriet feel worse than what she already felt. Getting kicked out of the plane meant that there was no place for her to rest until the next flight and that she would waste the ticket she had already paid for.

The Last Straw

The Last Straw

It Got Worse

The discussion was gradually starting to heat up to the point that they decided to have Harriet Osborne be removed from the plane by the security personnel. The woman had no choice but to spend the rest of the night at the airport. Aside from this, she also basically just wasted the ticket that cost her $200.

It Got Worse

It Got Worse

Tantrum

Harriet Osborne had been interviewed, to which she said, “I just burst out crying.” Eventually, she saw that the police officers were approaching her. The officers informed Harriet that the cabin crew explained that she was kicked out because of her unruly behavior. It meant more bad news for Harriet.

Tantrum

Tantrum

Pilot Escort

The pilot even intervened with the heated discussion. Harriet Osborne watched the pilot as he talked to the head stewardess and kept glancing at her. The pilot and the head stewardess spoke for a few more minutes, and Harriet was informed that she was going to be forcefully kicked out of the flight. Harriet Osborne thought that she was living in a nightmare.

Pilot Escort

Pilot Escort

No Choice

Harriet Osborne cheered up a little when the police officers listened to her side of the story. The police officers agreed that it was unreasonable that they forcefully kicked her out in the first place. Despite all this, there was nothing that could be done about her wasted ticket.

No Choice

No Choice

Stuck

The worst turned to worse when Harriet found out that it was the last flight for the day. Harriet Osborne had no more extra money to check in a hotel room. She had no other choice but to rest at the airport until the next flight. On the next day, Harriet Osborne made sure that she dressed modestly. However, she was still mad about the situation she was in.

Stuck

Stuck

Media Frenzy

Harriet Osborne made sure to tell everyone what happened to her the moment she got home. Multiple news stations heard about what happened to her, and Harriet Osborne was invited and swarmed for interviews. The story of what happened to her became viral, and it caused controversy to both men and women. Was it possible that Harriet went too far?

Media Frenzy

Media Frenzy

Opposing Views

There were opposing views on Harriet’s side of the story. There was one person who said that “She can wear whatever she wants… She is getting on a plane with people screaming brats. The stewards are not the fashion police. They are there to serve you.”

Opposing Views

Opposing Views

Controversial

And even though some were on Harriet’s side, some did not agree with her. There was one Facebook user who wrote, “Why would any sensible person get on a plane wearing something like that? I mean, I wouldn’t care if she was nude! But she’s not wearing “flying” clothes!”

Controversial

Controversial

Different Opinions

The people on the internet had clashing views the moment they saw the pictures of what Harriet was wearing on that day. Many agreed that her top was too revealing to wear on a plane. However, others disagreed and defended Harriet by saying that it was up to the woman to wear whatever she wanted. No one had the right to humiliate her for wearing what she wanted.

Different Opinions

Different Opinions

Their Simple Request

The airline soon made a move to clarify what happened and to defend themselves concerning the controversy. The spokesperson of EasyJet was interviewed by Fox News and said, “We can confirm that a passenger traveling from Malaga to Stansted on June 23 was unable to travel due to behaving disruptively.”

Their Simple Request

Their Simple Request

Doesn’t Add Up

The spokesperson went on to say, “Following concerns about her clothing crew politely requested that the customer wear an additional top for the flight which the customer agreed to.” Because of this, the question of why Harriet was still kicked out of the plane was brought to light.

Doesn't Add Up

Doesn’t Add Up

Lesson Learned

The spokesperson continued, “However, she then proceeded to act disruptively towards a member of our crew. Our cabin and ground crew are trained to assess all situations and to act quickly and appropriately. We do not tolerate abusive or threatening behavior towards our staff.”

Lesson Learned

Lesson Learned

The Lone Suitcase

The story of Harriet happened immediately after EasyJet mistakenly flew the luggage of an 88-year-old lady from Luton to Bordeaux. The bags made it to another place, but the owner was left behind at the airport. Joy Burton was someone who resided in Bedfordshire. The lady arrived at the airport with plenty of time to spare before her flight to Southwest France.

The Lone Suitcase

The Lone Suitcase

Family Visit

Joy Burton decided to fly over to Bordeaux because she wanted to visit her two sons. One of her children lived there, and her other son made a four-hour round trip from Canterbury to bring her to the EasyJet home base. Her son helped Joy to check in her luggage and waved goodbye the moment she went through the security checks. It was 90 minutes before her departure time.

Family Visit

Family Visit

Gone Wrong

Something went wrong with how the situation was handled because they were supposed to provide special assistance to Joy Burton. Because of this, the old lady missed her flight. The staff told Joy Burton to wait for another 90 minutes for her baggage to be returned to her.

Gone Wrong

Gone Wrong

Finding Out

Later on, they discovered that the luggage had been flown to Bordeaux even though Joy Burton had not yet boarded her plane. All of the baggage was meant to be scanned before the flight takes off. The aviation security was supposed to make sure that the luggage had been offloaded when it was confirmed that the passenger checked-in their luggage but did not board the plane.

Finding Out

Finding Out

Another Flight

And even though EasyJet had another flight the next day, it was already full. Joy Burton was given offers for alternative flights. However, the first direct one was not for two days. It only meant that Joy Burton had to wait for another two days.

Another Flight

Another Flight

Keeping Them Safe

The airline made sure to keep her luggage and walking aid secured in Bordeaux as they waited for her arrival. It meant that she had problems moving around while she was waiting for her next flight. Joy Burton was supposed to receive an entitlement of £215 for compensation the moment she was denied from her plane.

Keeping Them Safe

Keeping Them Safe

Reaction

Hugh, the son of Joy Burton, recalled, “To benefit from lower costs, we have all had to toughen up to deal with the uncertainties and occasional indignities of the low-cost carriers. However, when my 88-year-old mother is treated by easyJet in such a thoughtless and unintelligent way, it shows that they care for old and vulnerable people who have been washed away in the cost-cutting.”

Reaction

Reaction

Important Matter

Hugh continued by saying, “This needs to be addressed by their chief executive, as it cuts to the core of the values at the heart of the organization.” The spokesperson for the airline decided to apologize and said that it “understands how difficult this will have been for her.”

Important Matter

Important Matter

Apology

The spokesperson for the airline went on to say, “EasyJet is very sorry that Ms. Burton was unable to travel from London Luton to Bordeaux on May 22 and understands how difficult this will have been for her. We know how crucial it is for our customers who require special assistance to feel confident when traveling. As such, we have urgently asked CCS [the assistance provider] and London Luton Airport to investigate what went wrong and ensure that lessons are learned.”

Apology

Apology

Compensation

And still, the spokesperson continued, “A member of our customer team is in touch with her concerning denied boarding compensation.  EasyJet carries over 500,000 passengers who need special assistance every year. Last year the customer satisfaction amongst this group of passengers was 83 percent, 12 percentage points above all passengers. The safety and welfare of our passengers is always easyJet’s highest priority.”

Compensation

Compensation

More Stories

And it appeared that EasyJet had a lot of strange stories similar to this one. There was someone who claimed that EasyJet had forgotten to board 29 passengers on a Malaga-Bristol flight. The 29 passengers were still waiting for the announcement to the board, but instead, they were notified that their trip had already taken off.

More Stories

More Stories

On Hold

The luggage of these 29 passengers was already in the hold when the plane left them. Lain Locke, a 58-year-old passenger, said that their group had been trapped in the corridor at the boarding gate. He said, “The stairwell was full, and people were getting on the plane, but then boarding seemed to stop.”

On Hold

On Hold

Trapped

Lain Locke continued with his statement and said, “After wondering what was going on, I looked through the doors onto the airport apron, and the plane had gone. I turned round to the guy beside me and said, ‘I don’t want to alarm you, but the plane has gone.”

Trapped

Trapped

Raising The Alarm

Lain Locke still added, “I just couldn’t believe it. We were banging on the doors for about ten minutes, trying to raise the alarm. It was a bit freaky being locked in there — especially for the people with young children.”

Raising The Alarm

Raising The Alarm

Issue

The representative answered in response to the situation by saying that it was because of an “issue at the boarding gate.” The airline made sure to contact all the passengers that were affected and sent out apologies. But it was a question of whether it would be enough for them.

Issue

Issue

Launched Investigation

Aside from the apologies, there was an investigation, and the passengers had received flight vouchers and a refund. The airplane said that 19 passengers accepted the offer to get a later flight for London.

Launched Investigation

Launched Investigation

In Spain

The rest of the passengers decided to stay in Spain on EasyJet’s expense. The ten passengers decided to take the flight for Bristol on another day with no extra charge. In case this happened to you, what would be your reaction to the situation?

In Spain

In Spain

110 Passengers

The other 110 passengers already made it on the flight. However, the crew did not realize that there were still 29 passengers who were missing. It is a little surprising because once the boarding cards were distributed, the person would automatically be in the list of people that were due to fly.

110 Passengers

110 Passengers

Aware

It meant that the cabin crew knew that all of these passengers were on the premises. However, they did not realize that these passengers had not yet boarded the plane when it was taking off. It was rather strange because the crew has a lot of staff members, and again, this still happened.

Aware

Aware

Disneyland

There was another story about EasyJet. Jack Gray, together with his five-year-old son and his partner, booked a trip to Disneyland. Even though the family arrived at the airport at 4:30 am, they still missed their flight for 7:30 am because of confusion for the line to board.

Disneyland

Disneyland

Waiting

Jack Gray said, “We were waiting for the fast-track passengers to board, but we hadn’t seen the normal passengers queuing behind a pillar. It wasn’t signposted.” Mr. Gray had to pay an extra £244 for the seats on a 6:30 pm flight to Paris.

Waiting

Waiting

How?

The question remained as to why they missed their flight in the first place. The check-in process was smooth, and they were waiting to be boarded. They released the gate number that they were supposed to be at by 6:50 am. At exactly 6:55 am, they were already at the gate.

How@

How?

Fast-Track

The family of three noticed a big sign for the fast-track line. They were sure that the plane was boarding those with fast passes first because they had regular tickets. They decided to wait. However, at 7:05 am, there was a notice on the board that said the gate closed at 7 am.

Fast Track

Fast Track

Running Behind

The trio was sure that the flight was only a little late with its schedule. After a minute, the family noticed that all the lines were through the gate. The family decided to ask for an update from the help desk. Jack Gray said, “As we got there, the doors were closing. The women at the desk said we’d missed our flight.”

Running Behind

Running Behind

Missed Flight

Unsure of the reason why Jack Gray asked how they missed the flight. There were no signs that pointed them to the line, and there was little information on how they could board the plane. Jack Gray went on to say, “One of the women said she’d radio through to try and get us on, but the departure people on the other end said no.”

Missed Flight

Missed Flight

Bus Ride

There was an employee at the desk who suggested that there could be a bus that could take the trio to the plane. Jack Gray added, “The woman radioed through again, and I heard her say, ‘I already told them you said no, so it’s down to you.”

Bus Ride

Bus Ride

Unhappy

The family of three was not the least bit happy with how things were turning out. The trio was already frustrated with the way the airline decided to handle the situation. Jack Gray mentioned that the EasyJet staff said that the last call was not done on the speaker because of a “silent airport” policy.

Unhappy

Unhappy

Information Desk

Jack Gray mentioned that the employee at the Bristol Airport information desk said that there was no such policy at the airport. Besides, the information desk told them that the gates were shut at 7:12 am, and not 7:06 am.

Information Desk

Information Desk

New Tickets

In the end, the trio had to purchase new tickets online for £244 in addition to the £360 that they had initially already paid. Jack Gray said, “We have lost a day at Disneyland. We were going to have two and a half days there, and now it will just be one and a half.”

New Tickets

New Tickets

Airline Spokesperson

The spokesperson for the airline mentioned, “We are sorry Mr. Gray and his family missed their flight to Paris on December 9, but we do not accept that this was as a result of inadequate signage. There are 100 digital screens positioned throughout the terminal, including at each boarding gate, where airline staff is also on hand to help with any queries from passengers.”

Airline Spokesperson

Airline Spokesperson

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